Fandeck of Features
Learn about both the design and technical aspects of color.
Nick Slavik brings old-school painting into the future.
Roofing Products to Put Painters in Charge
A 3-part series designed to help you make the right tape choice for your next big project.
By Brandon Paas, Contributor
Palette of Departments
By "Doctor" Phil Bernstein
By Jerry Rabushka,
Wish We Could Skip This One
The day before I went to Pittsburgh to visit PPG, I was at a wedding in Solon, IA, between Iowa City and Cedar Rapids. I met a guy named Robert—the father of the bride, actually. He and his wife had dinner with a couple of us and I felt honored since we hadn’t met before and he chose me and my crew over all his friends and relatives to eat with at his daughter’s wedding. Robert said they were moving from Colorado Springs to Vegas and I should visit if I ever came out that way. So I said hey, I’ll be there in May for the National Hardware Show and I’m sure we can hang out for a bit. A lot of us at the wedding, meeting the family for the first time, felt welcomed into both sides. It was like they were saying “if my daughter invited you, you’re my friend too.”
Robert was 49—he was an adventurous sort, he’d taken his kids skydiving, his family loves guns (safely) and hunting, they like nature, he was in the army and they’d lived in England, Germany and South Korea and around the states. Some of his family lived in Texas, and three weeks after the wedding he took his motorbike on a trip from Colorado Springs to Lubbock. Stories filtered through that he never made it; he was killed in a wreck in Raton, New Mexico, just south of the Colorado border. It was horrifying to process that and watch his family deal with the pain.
You probably think “every time there’s a car accident Jerry has to put it in the Daily Grind,” but it’s not that. I can’t even say why it affected me so much; here’s a person I knew for only one day in my life, but I could see what kind of man he was, and what he meant to all the people around him—friends, family, and a whole new family that was now joined by marriage. I don’t know how it happened. Not sure how you deal with someone so vital being pulled out of your life like this. At least they were all together that one last time.
Why share it? This is who we are. We are more than a press release magazine. Many of you have become friends—even if you just read us and never say anything, I still feel it.
That’s a hard one to move on from in a column, but here’s a Vegas connection, and sort of a business thing, too. What I remember most from my last trip to the National Hardware Show in Vegas was the server at Denny’s. I don’t feel a trip to Vegas is a trip to Vegas without a stop at the Denny’s and the souvenir shop nearby.
Every time she took an order, refilled the coffee, whatever she did at anyone’s table, she wore a big smile as if to say “I’m really enjoying doing this for you.” And I thought, wow that’s really contagious for one, and for two, who knows what she’s been through “back stage,” or in her personal life, but she’s going to get great tips because she’s being awesome. So I put an extra couple dollars on the company account.
At NHS I did the same thing best as I could; by the end of the day everyone’s been walking and standing and ogling products for seven hours, but in the end, nobody cares what anyone’s reasons are to be crabby. Most likely you’ve had some long hard days and at the end the customer comes home and that’s your chance to make that impression; time to cowboy up and smile. They might remember how that made them feel right along with the paint job.
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